Thank you for shopping with Just Jute It! We value your satisfaction and strive to provide you with the best possible shopping experience. In case you need to request a refund, please review our refund policy below:
Eligibility:
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- Our refund policy covers products purchased directly from our website, JustJuteIt.com.
- To be eligible for a refund, the product must be unused, in its original condition, and returned within 14 days from the date of delivery.
Refund Process:
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- To initiate a refund, please contact our customer support team at info@justjuteit.com within the eligible timeframe.
- We also provide self return from the website itself after creating a account.
- Please provide your order details and the reason for the refund request.
- Our customer support team will review your request and guide you through the next steps.
Refund Criteria:
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- Refunds are applicable in the following circumstances:
- Product(s) received are damaged, defective, or not as described.
- Product(s) received are different from the ones ordered.
- Refunds are not applicable for change of mind or if the product has been used or altered.
- Refunds are applicable in the following circumstances:
Return and Shipping:
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- If a return is approved, we will provide you with the return shipping instructions.
- You are responsible for the return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping method to ensure the safe return of the product.
- Once we receive the returned item, we will inspect it and process the refund accordingly.
Refund Options:
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- Refunds will be issued in the original form of payment used for the purchase.
- Please allow a reasonable processing time for the refund to be completed.
- Depending on your payment method, it may take additional time for the refund to reflect in your account.
Note: This refund policy is in compliance with Google Analytics policies and guidelines.
If you have any further questions or need assistance regarding our refund policy, please reach out to our customer support team at [email protected] We are here to help!
Last updated: 10/07/2023